Frequently Asked Questions
Everything you need to know about shopping with TBM Online.
Are all electronics sold on TBM Online original and authentic?
Yes, we guarantee that all products are 100% authentic and sourced directly from authorized manufacturers and distributors.
What is the standard delivery timeframe for my order?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery.
Do my electronic purchases come with a warranty?
All electronics come with a standard manufacturer's warranty. Specific warranty periods vary by brand and are listed on each product page.
What is your return policy for defective items?
We offer a 14-day return policy for any manufacturing defects. Items must be returned in their original packaging with all accessories included.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and select digital wallets. We also offer installment plans through our financing partners.
Can I track the status of my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package in real-time.