Returns & Exchanges

At TBM Online, we strive to ensure you are fully satisfied with your electronics; therefore, we offer a 14-day return window for products in their original packaging and condition. Please note that certain items like software and consumables are non-returnable once opened.

1

Initiate Your Request

Log into your TBM Online account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the electronic device in its original box, ensuring all accessories, manuals, and warranty cards are included to avoid restocking fees.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep the tracking receipt for your records.

4

Receive Refund

Once our technicians inspect the device to verify its condition, we will process your refund or exchange within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing